Returns & Exchanges

At iStock BD, we strive to ensure total satisfaction with your electronics purchase by offering a transparent 7-day return and exchange policy for defective or incorrect items. We are committed to providing a seamless resolution process to maintain your trust in our premium gadgets and accessories.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via phone or email within 7 days of delivery to report a technical fault or a mismatch in your order.

• 2.
  Condition Verification

  Ensure the device is in its original packaging with all included accessories, manuals, and the invoice, keeping the manufacturer's seal intact where applicable.

• 3.
  Technical Inspection

  Our expert technicians will perform a comprehensive diagnostic check to confirm the reported issue and verify that the product has no physical or liquid damage.

• 4.
  Resolution and Refund

  Once approved, we will process your exchange for a new unit or issue a full refund to your original payment method within 5 to 10 business days.