Frequently Asked Questions

Everything you need to know about shopping with iStock BD

Are your products 100% authentic?

Yes, iStock BD guarantees that all electronics and accessories are 100% genuine and sourced directly from authorized global distributors.

What is your return and replacement policy?

We offer a 7-day replacement warranty for manufacturing defects. The product must be returned in its original packaging with all accessories included.

Do you offer home delivery across Bangladesh?

Yes, we provide nationwide home delivery. Delivery typically takes 24-48 hours within Dhaka and 3-5 business days for locations outside of Dhaka.

How can I claim a warranty for my device?

To claim a warranty, please visit our physical service center with your original invoice or contact our support team to initiate a remote verification process.

What payment methods do you accept?

We accept Cash on Delivery (COD), mobile banking (bKash, Nagad), and all major credit/debit cards via our secure online payment gateway.

Can I pre-order upcoming gadgets?

Absolutely. You can pre-order the latest smartphones and gadgets through our website by paying a minimum booking amount to secure your unit.